Privacy policy

Privacy Policy

Last updated: June 27, 2026

The management of AO Décoration is strictly committed to protecting the privacy and security of your personal data in accordance with the highest legal standards and professional practices in the digital space and e-commerce. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our services or conduct commercial transactions through our store, which is powered by the Shopify platform.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this policy shall control with respect to all matters concerning the collection, processing, and disclosure of personal data.

1. Categories of Personal Data We Process

We collect and process the following categories of data based on the nature of your interaction with our store and as permitted or required by applicable operational and legal standards:

Identity and Contact Details: Full name, shipping address, billing address, phone number, and email address.
Financial Information: Transaction details, payment methods used, digital payment confirmations, and partial payment card details authorized to the platform under compliance security standards.
Digital Account Information: Username, encrypted passwords, account preferences, and customized settings.
Transaction and Shopping Data: A history of products and decor pieces viewed, added to your cart or wishlist, and details regarding purchases, returns, exchanges, and cancellations.
Communications and Support: Digital archive of your interactions with us, including customer support inquiries, technical assistance requests, and feedback.
Technical and Operational Data: Internet Protocol (IP) address, browser type and operating system, unique device identifiers, browsing patterns, and usage behavior within the store.

2. Sources of Data Collection

We collect personal information through the following channels:

Direct Source: Data you provide voluntarily when creating an account, placing orders, or communicating with our team.
Automated Collection: Data captured automatically during your interaction with the website via cookies and similar tracking technologies.
Third Parties: Data received from logistics service providers (shipping companies), electronic payment gateways, and technological partners or developers.

3. Purposes and Legal Frameworks for Data Processing

We use your personal data within the limits permitted by law to fulfill the following objectives:

Performance of Contracts and Commitments: Processing payments, shipping and delivering your decor orders, managing accounts, and facilitating cancellations, exchanges, or refunds.
Performance Improvement and Personalization: Analyzing browsing behavior to optimize user experience and displaying recommendations and products tailored to your preferences.
Digital Marketing: Sending updates, exclusive offers, and promotional materials via email or text message, with the option to opt-out or unsubscribe at any time.
Cybersecurity and Fraud Prevention: Monitoring activity on the website to verify identity, secure financial transactions, and mitigate fraud or security breaches.
Legal Compliance: Fulfilling statutory obligations or responding to valid requests from competent judicial and government authorities.

4. Sharing and Disclosure of Data

We do not sell your personal data to third parties. We share it only within the framework of operating the store with the following entities:

Shopify Platform and Service Providers: To secure the digital infrastructure, host the website, process payments, and perform data analytics.
Logistics Partners: Delivery and shipping companies to ensure your decor products reach your destination.
Advertising Service Providers: The platform may share certain non-identifiable data to support targeted advertising campaigns based on your digital activity. You can exercise your right to opt-out of these preferences via the designated mechanism on the store.
Legal Mandates: When legally required to protect the rights of the store, ensure the safety of users, or comply with judicial orders.

5. Role of Shopify and International Data Transfers

As the AO Décoration store is hosted on Shopify, your personal information may be transferred to, stored, and processed on servers located outside your country of residence. The platform utilizes built-in network intelligence features to analyze operational data and protect stores, and these operations are subject to Shopify's Consumer Privacy Policy. You may exercise your privacy rights regarding the platform directly through the Shopify Privacy Portal.

6. Data Security and Retention

We implement strict technical and administrative security measures designed to safeguard your data against unauthorized access, alteration, or disclosure. However, no digital transmission method is completely secure, and you maintain full responsibility for keeping your account credentials confidential.
We retain your personal data for as long as necessary to provide the services, comply with tax and commercial obligations, or until a formal deletion request is submitted.

7. Legal Rights and Choices

Depending on your geographic location and applicable digital regulations (including European data protection frameworks and local statutory requirements), you may hold the following rights:

The right to request access to and receive a copy of your personal data.
The right to rectify inaccurate or incomplete personal information.
The right to request the erasure of your data and account deletion, unless legal retention requirements dictate otherwise.
The right to restrict or object to processing under specific circumstances.
Global Privacy Control: The website supports the Global Privacy Control (GPC) signal, treating it automatically as an opt-out request for targeted advertising based on your browser settings.

8. Third-Party Links and Children's Data

Our website is not responsible for the privacy practices of external websites linked through browsing or social media integrations.
Our services are not directed to individuals under the age of legal majority, and we do not knowingly collect their data. If such data is found to be collected, it will be removed immediately upon notification from a parent or guardian.

9. Amendments to this Policy

The management reserves the right to update or modify this Privacy Policy at any time to adapt to operational, legal, or regulatory changes. The updated policy will be published directly on this page with the revised effective date shown at the top.